Dcem Position - Bengaluru, India - ACE Talent Consulting

ACE Talent Consulting

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Key tasks comprise the following:

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in deescalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executes and supports problem management and continuous improvement
Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates: mandatory trainings documentation
Enable continuous delta KTs on new topics and refresher sessions.

Technical Skill Set required to perform above tasks:

Technical expertise in SAP Basis area with minimum of 4+ years of experience
Good understanding & handson experience required in HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
Handson experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Schedule: