Pension Administrator - Mumbai, India - Growinity Solutions

Growinity Solutions
Growinity Solutions
Verified Company
Mumbai, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Role:
Customer Service Back Office (UK Pension Process)

Mandatory: 2 years of work experience in UK Pensions process (Retirement)
UK Shifts (5 days working)

Location

  • Mumbai Vikhroli
Salary upto

  • 5.5 LPA CTC
Work from office


Academic:


  • Graduate in any discipline,
  • English medium education (schooling and graduation) is preferable.

Experience:


  • 2 years of work experience
  • BFSI report Preferable
  • Technical Skills
  • Excellent letter writing skills
  • Typing skills (25wpm)
  • Investigative skills
  • Number crunching ability

Primary Responsibilities:


  • This is a back office customer service role which involves letter writing.
  • The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.
  • The individual is expected to take ownership and responsibility for personal performance targets.
  • The individual should agree on personal ojectives with his/her team manager which are aligned to TCF, and discuss performance against these objectives with his/her team manager.
  • Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines,
  • Escalate any problem or risks to the Team manager in the first instances and report breaches as per the prescribed Framework,
  • Act as a facilitator during cross training and also get cross trained in other transaction types, once such opportunities are presented,
  • Update the Time Capture Tool periodically and accurately.

Salary:
Up to ₹550,000.00 per year


Schedule:

  • UK shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:


  • Pension Administrator (UK Process): 1 year (required)
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