Call Centre Supervisor - Mumbai, India - Smart Merchant Service Ltd.

Smart Merchant Service Ltd.
Smart Merchant Service Ltd.
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Company Introduction:


  • Manages and oversees a team of call center agents.
  • Motivates and supports agents through feedback and communication.
  • Measures KPI's like inbound calls, call waiting, and call abandonment.
  • Assists with taking agents' calls if they can't handle the workload.
  • Improves quality of results by recommending changes.
  • Provides product/service information by answering questions and offering assistance.
  • Keep track of employee attendance, and make sure work procedures are complied with.
  • Assist in hiring and on boarding new employees.
  • Prepares monthly and annual performance reports.
  • Creates targets and goals for improvement.

Call Centre Supervisor Qualifications and Skills:

  • Tech savvy with knowledge of relevant computer programs and telephone equipment
  • Ability to remain calm and respectful under pressure
  • Exceptional customer service expertise
  • Proficiency with the English language
  • Strong verbal and written communication skills
  • Organizational skills and attention to detail
  • Familiarity with quality assurance and data analysis software
  • Excellent negotiation and problemsolving skills

Education and Experience Requirements:


  • High school diploma or equivalent
  • At least [number] years of working in customer service, a supervisory role, or in a call centre is required
  • Experience with coaching, training, and motivating employees is required.

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹30, ₹40,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance

Schedule:

  • Night shift
  • US shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Sales (preferred)
- total work (preferred)


Language:


  • English (required)
More jobs from Smart Merchant Service Ltd.
See all jobs of Smart Merchant Service Ltd.