Advisor Account Executive - Gurugram, Haryana, India - DXC Technology

DXC Technology
DXC Technology
Verified Company
Gurugram, Haryana, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description

Summary


Advises customer service and strategic consulting to our clients by monitoring and executing daily activity, providing direction for internal operations team and engaging in communication strategy with client contacts.

Develop and implement business strategy for the account management area by managing process improvement actions and managing relationships with internal and external business partners.

Develops process workflows and ensures service level agreements are met or exceeded.


Essential Job Functions

  • Interfaces with appropriate parties to ensure that objectives are met. Reviews performance with regards to service level agreements, metrics and measurements, and business trends.
  • Acts as a liaison between operations and account management teams. Assists in deploying resources to support business needs.
  • Provides support for projects of medium scope and complexity within internal accounts. Facilitates integration of business solutions to ensure that client needs are met.
  • Ensures transition and transformation activities are implemented and completed to enhance business operations.
  • Assists in ensuring technical, contractual, administrative and financial policies, procedures and goals are met to ensure adherence to agreed upon requirements.
  • Acts as a liaison with various departments to improve and facilitate process that will increase efficiency and productivity. Oversee all front end requisition management and liaise with back end operations to ensure timely and accurate processing.
  • Supports continuous improvement; collaborates in planned process improvement efforts and measures; follows a systematic improvement process.
  • Conveys customer feedback to product development staff in order to continually improve client satisfaction.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in accounting, finance, business administration or related field preferred
  • Nine or more years of project management experience
  • Experience working with company business practices, policies, and procedures
  • Experience working with company products and service offerings

Other Qualifications

  • Skilled in financial management and strong communication skills
  • Good interpersonal skills to interact with customers and team members
  • Ability to be flexible and adapt to changing situations
  • Ability to work independently and as part of a team
  • Willingness to travel

Work Environment

  • Office environment
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