Call Coordinator - Bengaluru, Karnataka, India - Manipal Hospitals
Description
Key responsibility areas/ duties:
- To ensure logging of all the calls in the ITSM tool.
- Respond to incoming calls from customers, clients, and other stakeholders professionally and courteously.
- Collaborate with other departments to ensure effective communication flow.
- Handle customer complaints or concerns and escalate to the respective department or individual.
- Work in rotating shifts, including day, evenings, night and weekends.
Skillset/ competencies required including behavioural traits:
- B.Com/ BA
- Excellent communication and interpersonal skills.
- Communicate fluently in both English and Hindi.
- Proficiency in Office Automation tools like Real VNC, Team Viewer etc.
Exposure to Any particular Industry or area of work:
- NA
Job Types:
Full-time, Permanent, Fresher
Pay:
₹300,000.00 per year
Work Location:
In person
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