Kitchen Staff - Surat, Gujarat, India - Allied Essence

Allied Essence

Verified Company

Surat, Gujarat, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

1.

JOB DETAILS:

Position Title:
Shift Manager/Assistant Restaurant Manager

Reports to:
RGM / Dy DM

Department:
Operations

Division:
JFL- Popeyes

2.

JOB PURPOSE:
Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

3.

KEY ACCOUNTABILITIES:
Description

Leads Operational Excellence and the Guest Experience:

To ensure self and team handles all Guest concerns during the shift
To respond to all Guest feedback with action plans to address opportunities
To coach team on hospitality standards
To communicate Guest feedback to the team and involve in action plans to resolve issues
To ensures all training and reference materials are available and used by the team
To execute processes that ensure the restaurant meets safety and sanitation standards
To execute processes that ensure inside and outside cleanliness standards are met
To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

To treat all team members fairly and with respect
To provide coaching to team members to improve performance and ensure their growth.
To recognize team members for demonstrating desired behavior and performance
To ensure no team members is placed in position until all training is complete
To provide regular communication to team including goals and results
To use team member feedback to improve restaurant performance
To train, retain, and develop team members that improve the Guest experience
To execute cross training and deployment
To hold team members accountable for their behavior and performance
To delegate appropriately to team based on their skill level
To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

Involves entire team by communicating goals, results, and action plans
Ensures each shift is appropriately staffed to meet hospitality with speed goals
Ensure all products are available to Guests every shift and execute all products to standard
Utilizes appropriate suggestive selling
Complete all selfaudits during the shift and review previous actions plans to address opportunities
Manages cash loss through cash control procedures
Follows a maintenance schedule for equipment and facility
Sets shift goals and track results
Involves entire team by communicating goals, results, and action plans

Planning and Communication:

Discusses issues with other managers
Discusses shift plans with team
Involves entire team by communicating goals, results, and action plans
Makes adjustments to assignments during the shift to achieve goals
Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency

4.

Performance INDICATORS:

NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery
Channel wise Ops KPIs during the shift:
Dine In Q Time / Order taking time & Serving time
Take Away Q Time / Order taking time & Order ready time
Drive N Pick Order assembling time / Order ready time & Order delivered time
Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time
Team member training / Retention & Attrition
Internal & External audit scores

5.

QUALIFICATIONS, EXPERIENCE, & SKILLS: