Marketing, Customer Service Executive - Mumbai, India - Della Group

Della Group

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Responsibilities:
-

Responsible to handle backend operations

- all communication and follow-ups

Responsible to look after customer service and address all the queries raised
Ensure that all the conversations are being followed up when required
Ensure complete co-ordination of content and communication to be given about DLC
Handle customer concerns and complaints in a timely manner
Inform clients of upcoming events
Establish a positive rapport with all clients and customers in person or via phone
Form reports based on client satisfaction statistics and helping their team to develop new skills
Fix appointments based on the availability of clients
Interact with customers to ensure they have a desirable and shareable experience
Conduct customer satisfaction surveys to understand what areas of the company's services need improvements
Cater to customer phone calls and divert the call to the relevant department for a more advanced form of query resolution
Deal with client issues and churn out an easy-to-follow solution

Job Expectations:

Job Responsibilities:
-

Responsible to handle backend operations

- all communication and follow-ups

Responsible to look after customer service and address all the queries raised
Ensure that all the conversations are being followed up when required
Ensure complete co-ordination of content and communication to be given about DLC
Handle customer concerns and complaints in a timely manner
Inform clients of upcoming events
Establish a positive rapport with all clients and customers in person or via phone
Form reports based on client satisfaction statistics and helping their team to develop new skills
Fix appointments based on the availability of clients
Interact with customers to ensure they have a desirable and shareable experience
Conduct customer satisfaction surveys to understand what areas of the company's services need improvements
Cater to customer phone calls and divert the call to the relevant department for a more advanced form of query resolution
Deal with client issues and churn out an easy-to-follow solution

Industries Preferred:
Customer service, support service, backend operations

Minimum Qualification:
A bachelor's degree in administration or a related field

Minimum Job Experience: 1-2 Year

Reporting to:
Head Communications

Travel:

NA