Ask Expert - Nagpur, Maharashtra, India - Mahindra & Mahindra Ltd

Mahindra & Mahindra Ltd

Verified Company

Nagpur, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ASK Expert

Date:5 Feb 2024

Location:
Nagpur, Nagpur, IN

Company:
Mahindra & Mahindra Ltd

Key Responsibilities:
1.) First Response to the Dealer Query - in 2 hrs - 100%

2.) Resolution of Issue 80% in 48 hrs
3.) Technical Guidance to Dealer team on Phone, Video Call
4. ) Field Visit for Critical issues
5 ) Creation of Problem Bank
6. ) Knowledge sharing with Team members
Key Skills Required:

1.) Good Communication skills ( English, Hindi & Local Language )

2.) Tractor Driving skills
3.) Product Knowledge (Technical Know How)
Hand on Experience is must
4.) Problem Solving Approach
5.) Must be Tech Savvy & basic knowledge of Computer & video calling software.
6.) Must be having product Knowledge of Farm Machinery 7) zone specific language
Fluency in Marathi & Kannada is a must.