Process Associate - Coimbatore, India - Maxval

Maxval

Verified Company

Coimbatore, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Information

Industry

About usIn this role, you will be responsible for reviewing and validating client data by doing auditing, generating orders, and creating Invoices.

Responsibilities:

Monitor and respond to customer queries
Checking invoices received from agents in different jurisdictions for correctness, invoice generation for new clients
Demonstrates effective, clear, and professional written and oral communication
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seek solutions through logical reasoning
Demonstrates strong problemsolving capabilities and assists customers in case of any issues
Provide excellent customer service to our customers
Exhibit a capacity for critical thinking and analysis.
Showcase proved work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Ensuring deadlines are met and followup with stakeholders on commitments
Verbal and written communication skills

Requirements:

Educational Qualifications:
B. Com/ M. Com/ BE/BTECH

Experience: - 3 years

Skills and Requirements:

Responsible for coordinating with our worldwide clients to provide solutions for their patent renewal payments.
Ensure timely payments of Patent Annuities to various patent offices in various countries
Generate reports and track deadlines and prioritize payments by coordinating with various stakeholders internally and externally.
Ensuring deadlines are met and followup with stakeholders on commitments
Maintain data in our inhouse annuity payment system
Willingness to learn about the Intellectual property domain, and understand rules and regulations around renewal fees for patents
Checking invoices received from agents in different jurisdictions for correctness, invoice generation for new clients
Develop and maintain strong internal and external relationships
Degree in Accounting or equivalent
Good organizational skills with attention to deadlines and details
Excellent command of MS Office (Outlook, Word, Excel)
Should be a team player, serviceoriented