Sales Coordinator/crm tamil Speaking - Mumbai, India - Advance Paints

Description

Job Title:

Sales Coordinator/CRM


Department:

Sales Managing Director's Office (Sales MDO)


Reporting To:

Director


Location:

Marol Naka, Andheri East


Position Type:

Full-Time


About the organization
Advance Paints Pvt. Ltd. is a manufacturer of industrial, high performance and marine coatings. We are leading suppliers to Indian Navy and Indian Railways having been associated to them for over 3 decades. We have an extensive product range that has been specially developed for infrastructure projects, chemical zones, refineries and others.


Role Purpose
We are seeking a dynamic and motivated Tamil-speaking Sales Coordinator/CRM to join our team in Andheri, Mumbai.

In this role, you will play a crucial part in supporting our sales team by managing customer relationships, coordinating sales activities, and ensuring efficient communication between various departments.

Your fluency in Tamil and English will be essential in engaging with Tamil-speaking clients and collaborating effectively within our diverse team.

Responsibility

1. Customer Relationship Management

• Provide service for all customers after order is placed and updates about order, delivery and payment collection
• Understand client needs and provide information about products/services, pricing, and promotions.
• Build and maintain strong, longlasting customer relationships.
• Address customer inquiries, concerns, and complaints promptly and professionally.

2. Sales Coordination

• Assist the sales team in generating leads and converting them into sales opportunities.
• Collaborate with the sales team to prepare and deliver sales presentations.
• Coordinate sales meetings, appointments, and followups to ensure timely execution.
• Maintain accurate records of sales activities and customer interactions in the CRM system.

3. Administrative Support

• Assist in preparing sales reports, forecasts, and performance analyses.
• Manage and organize salesrelated documentation, contracts, and agreements.
• Handle administrative tasks related to sales operations as needed.

Support Functions

• Liaison with dispatch
• Liaison with QC
• Liaison with Accounts

Skills Required:


1.
Fluency in both Tamil and English is essential for effective communication.

• Proficiency in using CRM software and Microsoft Office suite (Word, Excel, PowerPoint).
• Attention to detail and accuracy in maintaining records and documents.
• Strong interpersonal and communication skills to build and maintain customer relationships.

Experience Required

• 14 years of proven experience in a sales coordination, customer service, or CRM role is preferred.
• Prior experience in a multicultural or multilingual environment is a plus.

Educational Qualification

• Must be a graduate

Mandatory Requirement

• Must be a local from Mumbai and willing and able to commute to Marol Naka (Andheri East)

Salary:
Up to ₹390,000.00 per year


Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

Experience:

- total: 2 years (preferred)


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