Customer Success Executive - Gurgaon, India - Zimyo Consulting

Zimyo Consulting
Zimyo Consulting
Verified Company
Gurgaon, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Success Executive
Zimyo Consulting Private Limited

Rider House, Sector 44, Gurugram, Haryana, India

  • Posted On May 23, 2023Department
  • Customer-Success
Designation

  • Customer Success Executive
Entity

  • Zimyo Consulting Private Limited
Business Unit

  • Zimyo Consulting Private Limited
Number of Position(s)

  • 2
Openings Valid Till

  • Jun 30, 2023
Currency

  • INR

Company Description:


We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word) We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team.

We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you

  • Act as a Techno-Functional Consultant and maximize the adoption of Zimyo
  • Assist & train Customers to implement their process and help them to resolve their support queries
  • Increase overall retention and do indepth analysis to create upsell/crosssell opportunities
  • Eliminate risks proactively and share product feedback and experience with the Product team
  • Showcase newly released features and maximize consumption, share a road map with customers, and gather their feedback to improvise the product
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Being the trusted partner for the customer on the usecase and product functionality
  • Customer onboarding, training, and support
  • Making customers aware of resources such as knowledgebase articles, tutorials, howto videos, and webinars
  • Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
  • Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
  • Carrying out periodic health checks to avoid churn
  • Firefighting during account escalations
  • Account management and renewals
  • Keeping customers updated on changes to the product they're using, new features, and new products they might find useful
  • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
  • Upselling and crossselling through review of customers' progress

Qualifications:


  • Post Graduation (MBA-HR preferred)
  • 13 years
  • HRtech/SaaS experience preferred

Additional Information:

Market competitive salary One of the best ESOP programs Group health insurance and other financial benefits Meritocratic culture with the promise of rapid career progression Experience of a growing company with a focus on personal growth Opportunity to work with the Founding Team and rub shoulders with experts in the FinTech world
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