Customer Care Executive - Mumbai, India - job seeks 4u consultancy services
Description
Undertake short-term or long-term projects to address a variety of issues and needs- Meet with management or appropriate staff to understand their requirements
- Use interviews, surveys etc. to collect necessary data
- Conduct situational and data analysis to identify and understand a problem or issue
- Present and explain findings to appropriate executives
- Provide advice or suggestions for improvement according to objectives
- Formulate plans to implement recommendations and overcome objections
- Arrange for or provide training to people affected by change
- Evaluate the situation periodically and make adjustments when needed
- Replenish knowledge of industry, products and field
Requirements and skills
- Thorough knowledge of field of expertise and willingness to keep abreast of advancements
- Knowledge of business software and IT systems
- Ability to develop detailed proposals and plans
- Excellent organizational and coordination skills
- Analytical and creative
- A great listener with ability to communicate with people of diverse disciplines
- Certification in consulting or field of expertise is an advantage
Job Types:
Full-time, Fresher
Salary:
₹20, ₹27,304.31 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Joining bonus
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
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