Investments L2 Support B&a Services- Cimce - Pune, India - Deutsche Bank

Deutsche Bank

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Investments L2 Support B&A Services

CIMCE**:

Job ID:

R0299436
Full/Part-Time:Full-time
Regular/Temporary:Regular
Listed:
Location:Pune
Position Overview:

Job Title:
Production Specialist, AVP

Location:
Pune

Role Description

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your Key Responsibilities:

Incident, Change, Problem

- and Service Request management

Solving incidents of customers in time
Logfile analysis and root cause analysis
Participating in major incident calls for high priority incidents
Leading Problemmanagement to solve Application issues
Creating Service Requests for Customers to provide Reports and Statistics
Escalating and informing about incidents in a timely manner
Documentation of Tasks, Incidents, Problems and Changes
Documentation in ServiceNow
Documentation in Knowledgebase (Confluence/OneNote etc.)
Adding requests for Monitoring
Adding alerts and thresholds for occurring issues
Amendment of processes
Implementing automation of tasks

Your skills and experience

Degree in computer science or similar
Very good experience in Oracle SQL, Linux, WebLogic, DAP, Fabric, ServiceNow, Confluence, UCD, Word, Excel
Experience with ITIL Processes and ITSM
Excellent Communication Skills in English written and verbal
Excellent personal skills
Excellent skills in working in a team and communicating in a team
Excellent skills in listening and analysing
Strong analytical and problemsolving skills
Service and customer oriented mindset
Skills in reacting and working fast in case of outages
Exposure to Google Cloud & working knowledge of SRE & DevOps implementations would be a plus

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.