Officer - Bengaluru, India - Standard Chartered

Standard Chartered

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Operations

Primary Location:
Asia-India-Bangalore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 04/Aug/2023, 2:08:47 AM

Unposting Date: 18/Aug/2023, 5:59:00 PM

The Role Responsibilities

Job Role

Ensure that the processes laid down in the DOIs, SLAs and relevant Group Policies and Guidelines are followed and adhered to and that BAU processes are in accordance with the same.
Demonstrate strong process controls leading to a minimum rating of " Acceptable" in all GIA audits and or internal or external reviews with no "high risk" issues.
Master all the supporting system processes and become a primary resource in shift.
Maintain Nil TAT misses for self and team in handling all the products.
Deliver productivity improvements across all Countries handled.
Ensure Nil External errors / Customer Complaints.
Deliver productivity in all products / systems.

Strategy

To ensure that processing transactions are not outside delegated limits, Group Policy or laid down procedures thereby reducing risk or loss.
Processing and Decision making as per the Departmental Operating Instructions within the Timeliness standards defined internally.
To ensure compliance to DOIs, Group Signature process standards and any other related policies and procedures.
Continuous improvement in productivity to the standards prescribed for the Processes from time to time.
Upholding the Values of the Group and Company at all times.
Compliance with all applicable Rules / Regulations and Group Policies.

Business

Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments and all process / system issues, strictly as per agreed SLA / matrices / DOI.
To carry out start of day and end of day processing activities on the BAU process. Also perform activity as per departmental daily checklist and carry out reconciliation accordingly.
To ensure active participation in the business continuity plan exercise, to assist Manager to carry out the required tests at appropriate intervals.
Any deviations / exceptions in process to be highlighted promptly to the shift In charge / TLs / Managers as per escalation matrix.
To ensure active participation in all User Acceptance Test / User Verification Tests and Disaster recovery test from time to time.
Continuous improvement in productivity and Accuracy to the standards prescribed for the processes from time to time.
Maintaining the static data in various transaction processing system at maker level based on the system functionality.
Ensure completion of all Mandatory eLearning / GCOC / Pad Policy within the timelines before the target deadline.
Act as a backup for other processes within the department as advised by the TL and / or Manager.
Carry out adhoc responsibilities set by respective Team Leaders / Managers from time to time.
Undertake any activity as may be advised by Team Leader / Manager in line with DOI.
To carry out all the responsibilities by fully adhering to the procedure laid down.
To ensure that all processing meets the necessary Service Level Standards.
Participate in the CSR activities apart from the regular BAU.
Adhere to Clean Desk Policy.

Processes

Perform static data updates in (RCMS, EBBS, Dot Opal, STS, GPS, WPS, SCI, ACBS, RC+, GCG, Hogan, MTS, COPE, AMH, BRDM, TWIST, RGW, [e-CARS and Client Central (View profile)]) except RMA Setup / Maintenance in AMH as per the provisions of the Department Operating Instructions (DOI) and relevant policies and instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified.

RMA

Authorized to create, modify and cancel the RMA records in eOPS based on the related documents / relevant approvals availability as per DOI.

GASB
Authorized to create, modify, delete and circulate SCB Group authorized Signature Book as per the Group Signature process standards.

CBSB

Authorized to create, modify and cancel CBSB records.
Authorized to source, hold and distribute Correspondent Banks authorized signature book material as per the Group Signature process standards.

Messaging

Authorized to input / release (

AIX:
MI access for MT999, statement messages and system messages (074, 021, etc) and create (

AMH:

MI Access for MT999 and system messages (074, 021 etc) all type of swift messages routing in AMH and AIX to and from the business units as per the DOI.

Authorized to handle Swift authenticated Failure messages as per DOI.
Authorized to perform RMA reconciliation for the RMA records available in AMH and eops.

The conduct of the above activities must be strictly in accordance with the requirements of the DOI, Group Signature Book process standards and any other related Policies.

You cannot further delegate the same.

Please note that these authorities are personal to you and will cancel if