Front Office Executive - Manali, India - Alt Life

Alt Life

Verified Company

Manali, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Report to the Property Manager

Be part of a great team within your department that get ALT Life and want to be themselves.
Received Alt Life Guests to the hostel by greeting them warmly
Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique ALT Life experience.
Know your guests and have a passion for independent travel and the road less travelled.
Monitor our social spaces, lighting, sound and temperature, to make sure they embody the ALT Life brand and culture AT ALL TIMES.
Know your city, its cafés, bars and restaurants, its art, its music.
Demonstrate a passion for delivering outstanding customer service.
OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
Be Responsible for all cash handling whilst you are on duty
Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
Report issue of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction