Jobs
>
Bengaluru

    Senior Specialist TCOM Guest Services - Bengaluru, India - Target

    Target
    Target Bengaluru, India

    3 weeks ago

    Default job background
    Retail
    Description

    About us:

    As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

    Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

    The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.

    TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Guest Services handles all guest inquiries, issues, reviews, and comments relating to orders and site issues.

    As a Senior Specialist in Guest Services, you'll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You'll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You'll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You'll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You'll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.

    Job duties may change at any time due to business needs.

    About you:

    • Bachelor's Degree from an Accredited University.
    • Fresher or 1 year of previous customer service experience, preferably in Chat environment.
    • Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style
    • Excellent verbal and written communication skills, including listening and negotiating.
    • Experience dealing with escalated guest complaints
    • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
    • Open to work in 24/7 shifts, preferably working in US time zones
  • People Process Teck

    Guest Service Associate

    2 weeks ago

    People Process Teck Bengaluru, India

    Work Location: Bangalore · **JOB SCOPE **_(describe an overall summary of the job responsibilities)_ · - Contribute to guest satisfaction standards by ensuring that food and beverage services are quickly addressed, and where possible, anticipate individual needs. Ensure the safet ...

  • PaprikaParfait

    Guest Service Associate

    1 week ago

    PaprikaParfait Bengaluru, India

    **Position Summary**: · As A Restaurant Captain You Are Responsible To Promote And Ensure Guest Satisfaction, Maintain A Safe And Sanitary Work Environment And Ensure Only The Highest Quality Products Are Being Served.Establishes Rapport With Guests To Build Guest Loyalty And Gat ...

  • Marriott International, Inc

    Guest Service Associate

    3 weeks ago

    Marriott International, Inc Bengaluru, Karnataka, India

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Managem ...

  • Goldfinch Hotel Bangalore

    Guest Service Associate

    2 weeks ago

    Goldfinch Hotel Bangalore Bengaluru, India

    Greeting guests upon arrival and making them feel welcomed. · - Administering check-ins and check-outs. · - Providing front desk services to guests. · - Assigning rooms and taking care of administrative duties. · - Delivering mail and messages. · - Processing guest payments. · - ...

  • ibis Bengaluru Hebbal

    Guest Service Associate

    2 weeks ago

    ibis Bengaluru Hebbal Bengaluru, India

    Company Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...

  • Hilton

    Guest Service Agent

    2 weeks ago

    Hilton Bengaluru, India Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · **What will I be doing?** · As Guest Service Agent, you will serve on the Front Office Team, to prov ...

  • The Lalit Ashok Bangalore

    Guest Service Associate

    3 weeks ago

    The Lalit Ashok Bangalore Bengaluru, Karnataka, India

    Ensure guest satisfaction and delight by delivering high quality services · Ensure to follow all the Food and Service policies and standard operating procedures Carries out effective service by ensuring guests are greeted and seated, food orders are processed accurately, and paym ...

  • Marriott International, Inc

    Guest Service Associate

    1 week ago

    Marriott International, Inc Bengaluru, India

    **Job Number** · **Job Category** Housekeeping & Laundry · **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · ...

  • Grand Mercure Bengaluru at Gopalan Mall

    Guest Service Executive

    3 weeks ago

    Grand Mercure Bengaluru at Gopalan Mall Bengaluru, India

    Company Description · Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private te ...

  • Marriott International, Inc

    Guest Service Ambassador

    1 week ago

    Marriott International, Inc Bengaluru, Karnataka, India

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Renaissance Bengaluru Race Course Hotel, No 17 and 17/1 Madhava Nagar Extension Race Course Lane, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Rel ...

  • Goldfinch Hotel Bangalore

    Guest Service Associate

    2 weeks ago

    Goldfinch Hotel Bangalore Bengaluru, Karnataka, India

    Greeting guests upon arrival and making them feel welcomed. · - Administering check-ins and check-outs. · - Providing front desk services to guests. · - Assigning rooms and taking care of administrative duties. · - Delivering mail and messages. · - Processing guest payments. · - ...

  • The Lalit Ashok Bangalore

    Guest Service Associate

    3 weeks ago

    The Lalit Ashok Bangalore Bengaluru, Karnataka, India

    Cleans and maintains guest rooms, guest corridors, pantry according to the set standards and procedures of the company · Ensure to follow all the housekeeping policies and standard operating procedures · Maintains a thorough knowledge of the hotel, public areas, rest rooms and su ...

  • ibis Bengaluru Hebbal

    Guest Service Associate

    3 weeks ago

    ibis Bengaluru Hebbal Bengaluru, India

    Company Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...

  • Hilton

    Guest Service Attendant

    3 weeks ago

    Hilton Bengaluru, Karnataka, India

    Guest Service Attendant - Concierge · With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every ...

  • Marriott International, Inc

    Guest Service Associate

    2 weeks ago

    Marriott International, Inc Bengaluru, Karnataka, India

    **Job Number** · **Job Category** Housekeeping & Laundry · **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · ...

  • Marriott International, Inc

    Guest Service Associate

    3 weeks ago

    Marriott International, Inc Bengaluru, Karnataka, India

    **Job Number** · **Job Category** Housekeeping & Laundry · **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · ...

  • Hilton

    Guest Service Associate

    1 week ago

    Hilton Bengaluru, Karnataka, India

    Guest Service Associate (Housekeeping) · A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional exper ...

  • Marriott International, Inc

    Guest Service Associate

    2 weeks ago

    Marriott International, Inc Bengaluru, Karnataka, India

    **Job Number** · **Job Category** Housekeeping & Laundry · **Location** Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · ...

  • Marriott International, Inc

    Guest Services Associate

    3 weeks ago

    Marriott International, Inc Bengaluru, India

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Four Points by Sheraton Bengaluru Whitefield, 43/3 Whitefield Main Road, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position ...

  • Marriott International, Inc

    Guest Service Associate

    1 week ago

    Marriott International, Inc Bengaluru, Karnataka, India

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Managem ...