Alan Alan

Hands-on Global Marketing Associate & Customer Service Associate. • Adept at creating effective communication between personal, supplies and management team. • Strong background in project management with experience in customer service(voice call, email and chat). • Experience in different roles show casing my adaptability in different industry areas and excelling in them.

Lead Generation Specialist 

Azuga, Oct 2022 - Present • 

Cold calling leads and prospects • Working on Salesforce.com and MS Office. • Getting the prospect for a scheduled meeting or warm transfer to product specialist.

 Customer Service Engineer

 Enphase Energy India, April 2021 – September 2022 

• Work closely with customers for provisioning of devices remotely. • Conducting remote troubleshooting of Enphase • • Assisting with the activation of new Enphase sites as • Documenting all activity in a central CRM/Help Desk software platform. • Coordinating with Enphase Engineering with tracking of field-issues, and subsequent productmodifications, logging product bugs in a central database. • Assisting other team-members with troubleshooting and/or administrative tasks as needed. • Following departmental conventions and procedures. 

Senior Consultant - Customer Support 

Telligent Support LLP / May 2020 – April 2021

 • Work closely with clients customers/players who experience issue in the games they play • Provide email and chat support to the customers/players • Prepare weekly report on the case tickets under resolved, under process, and sending to manager on weekly basis • Data Research using Tableau and other proprietary software of the Company products and software. Creating tickets using Jira software, and adept use of SalesForce needed using the Installer software 

Senior Project Coordinator/Project Management Office

INDUS Associates, India / Sep 2018 – April 2020 

• Working closely with the Project Manager on different project Milestones - for site selection and diligence, securing zoning and entitlements, selecting project team members, and creating a schedule and budget. • Scheduling contractors, processing payments and managing change orders. • Prepare project feasibility analysis and makes recommendations to the senior leadership team for advancing projects. • Collaborate with project lead and communications team to create marketing for housing development to multiple funding sources for pre-development, construction and permanent financing including preparing applications, evaluating funding proposals and negotiating terms and Conditions

 Global Marketing Associate 

Microsemi (A Microchip Company, USA Based), India Office / May 2017 – Aug 2018

 • Answering inbound calls and email queries and cold calling related to semi-conductor products available in the market for sales and technical related queries to the departments within using Microsoft and Oracle CRM. • Following up with the concerned department to ensure that timely response is received by the user to reduce the pending case volume • Preparing weekly report for the Global Support Marketing division by using Microsoft Dynamics CRM for report generation. 

Associate Project Coordinator 

INDUS Associates, India / July 2013- April 2017 

• Support intra/interdivisional information flow through the development of correspondence, meeting minutes, presentations, databases, and filing systems. • Create content for Social Media and Social Media Marketing. • Prepare and code forms for purchasing supplies and equipment. • Collaborate with internal and external contacts to plan and organize customer visits and training. • Mentor, train and provide backup for other Administrative Assistants.

Have completed my Bachelors in Technology Degree in 2013