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    Software Engineer L2-Support - Bengaluru, India - Vinz Global

    Vinz Global
    Vinz Global Bengaluru, India

    2 weeks ago

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    Description
    We are seeking a highly skilled and experienced L2 Support Specialist to join our dynamic team.
    Work from office : Bangalore Location
    Timings : 12pm to 9pm
    • Bachelor's degree in computer science, Information Technology, or related field.
    • Candidate should have 4+ Yrs. experience in L2 Support
    • knowledge of Java, JDBC, simple queries
    • Basic understanding of HTML
    • Basic understanding of SQL. Should be able to write queries.
    • Basic understanding of commands, scripting, analysing logs
    • Knowledge of PPT, XLS, Macros
    • Having excellent communication skills written and verbal


    Requirements

    • Provide Level 2 technical support to end-users, troubleshooting and resolving complex issues efficiently.
    • Utilize expertise in Java, JDBC, and SQL to diagnose and resolve software-related problems.
    • Write and execute SQL queries to retrieve and manipulate data as needed.
    • Demonstrate a basic understanding of HTML for troubleshooting web-related issues.
    • Analyze logs, employ scripting techniques, and utilize command-line tools to investigate and resolve technical issues.
    • Create and maintain documentation for troubleshooting procedures and support processes.
    • Communicate effectively with stakeholders, providing timely updates on issue resolution progress.
    • Assist in the development and implementation of support strategies to enhance system reliability and performance.


    Benefits

    We are a bootstrapped startup with a dream and vision to grow our business across multiple geographies, with US, Middle East and India as the phase-1 focus.

    The individual joining the organization can expect to work across multiple departments, learn about many operational aspects of an organization.
    • Vinz Global would offer the following benefits to the individuals wanting to grow with us.
    • Healthcare - Group Mediclaim (For Self and spouse and max of 2 children) and a Group Accident Insurance cover
    • Flexible work hours
    • 26 Days of annual leaves
    • Participation in PF
    • Learning & Development inline with project and organization goals
    • Certifications inline with project and organization goals
    • CSR Activities to help pursue your social causes
    • Employee Referral Incentives

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