Executive CRM - Chetput, Chennai, Tamil Nadu, India - BINDAL AGENCIES

BINDAL AGENCIES

Verified Company

Chetput, Chennai, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Summary:

Key Responsibilities:

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CRM System Management:

Administer and maintain the CRM system, including user access, data integrity, and system configurations.
Customize and configure the CRM platform to meet business requirements and improve efficiency.

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Data Management:

Manage customer data within the CRM system, ensuring accuracy, completeness, and consistency.
Conduct regular data audits and cleanup activities to maintain data quality standards.

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Workflow Automation:

Design and implement workflow automation processes to streamline repetitive tasks and improve productivity.

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Reporting and Analytics:

Generate reports and dashboards to track key performance metrics, analyze trends, and identify areas for improvement.
Provide insights and recommendations based on data analysis to support decisionmaking.

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User Training and Support:

Provide training and support to CRM users across departments, including sales, marketing, and customer service teams.
Develop training materials and documentation to facilitate user adoption and proficiency.

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Integration and Expansion:

Explore opportunities for expanding the functionality of the CRM system to meet evolving business needs.

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Customer Segmentation and Targeting:

Segment customer data based on demographics, behavior, and other criteria to facilitate targeted marketing campaigns.
Work closely with marketing teams to develop personalized marketing strategies and messaging.

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Customer Feedback and Insights:

Collect and analyze customer feedback to identify opportunities for improving products, services, and customer satisfaction.
Use customer insights to inform strategic decisions and drive continuous improvement initiatives.

Qualifications:

Bachelor's degree in Business Administration, Marketing, Information Technology, or related field.
Proven experience in CRM administration, implementation, or related roles.
Strong understanding of CRM principles, methodologies, and best practices.
Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot) and related tools.
Excellent analytical and problemsolving skills.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively in a fastpaced environment.
Attention to detail and a commitment to data accuracy and integrity.

Preferred Qualifications: