Customer Experience Assistant - Pune, India - Platinum Logistics

Platinum Logistics
Platinum Logistics
Verified Company
Pune, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Tracking customer experiences across online and offline channels, devices, and touchpoints.

  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating aftersales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.

Job Types:
Full-time, Part-time


Salary:
₹180, ₹350,000.00 per year


Expected hours:
No more than 28 per week


Benefits:


  • Cell phone reimbursement
  • Flexible schedule
  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift
  • Night shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)
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