Social Media Escalation - Bengaluru, India - N-tek Consulting Pvt ltd
Description
Roles & responsibilities
- Reviewing social media posts and responding within the agreed first response timeline.
- Monitoring customers' engagement and feedback on every post.
- Creating/personalising written pieces that are sharp, memorable, and effective at prompting customers to take action.
- Optimising content for different platforms.
- Collaborating with various teams to resolve queries/concerns and to contain viral posts
- Monitoring social media metrics.
Salary:
₹18, ₹22,000.00 per month
Schedule:
- Rotational shift
Work Location:
In person
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