Team Coach - Bhopal, India - Finscope

Finscope

Verified Company

Bhopal, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description.

Designation - Team Coach

Profile - Domestic Voice Process

Role - Customer Support

Domain - E- Commerce

Shifts - 5 Days Rotational

Weekly offs - 2 Days Rotationals

Minimum Qualification - HSC and Above

Experience - 1 to 4 years

Salary - INR 17000/- to 18000/- take home

CTC /- to 260000/- (Based on experience)

Work Location - Work from office

Base Location - Bhopal (M.P)

Address - 4th floor Hexaware Technologies Maple High Streets in front of Aashima Mall Hoshangabad Road Bhopal

Interview Process

Operation

Requirement

Good Communication Skills in English

Mode of interview - Telephonic

Operations:

Facilitate day to day Operations
Handling 2nd level escalated calls.
Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team
Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same
Maintain accurate and updated knowledge of all Amazons procedures and systems
Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary
Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information
Encourage and implement best practice across the team

Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc

Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools
Should be aware of Ecommerce industry and should have used it in daily professional life

Job Types:
Full-time, Regular / Permanent

Salary:
₹17, ₹18,000.00 per month

Benefits: