Gms Transformation Delivery Advisor Associate - Kochi, India - EY

EY
EY
Verified Company
Kochi, India

3 weeks ago

Deepika Kaur

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Deepika Kaur

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Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


Role Objective

  • Operating model standardization and transformation through process improvement, automation and centralization to achieve significant cost savings and productivity
  • Overall responsible for the assigned transformation programs including transformation lever definition, development and deployment in GDS and the target countries in hand with the Global Managed Services (GMS), Client Technology (CT) and Service Line (SL) functions.
  • As tenured individual contributor, engage with senior leaders to define optimal delivery operations model and industrialize solutions

Detailed Duties and Responsibilities

Strategic

  • Help solution teams to scale their business and build delivery capabilities by adopting the Global Managed Services (GMS) delivery model framework
  • Identifying business needs for transformation to help EY become the market leader in service delivery effectiveness.
  • Work closely with the business stakeholders to carry out process optimization activities, using levers such as simplification/elimination of nonvalue added activities, automation and location strategy.
  • Delivery business architecture definition to enable scale and reuseOperational
  • Solution industrialization Advisory role supporting the solutions teams
  • Capture business requirements towards foundational services (e.g data operations, service mgmt., technology operations) and facilitate the setup of those functions with the technology teams
  • Transformation program mgmt. incl cost, time and quality aspects
  • Define or redesign endtoend business processes (on
- and off-shore) approach to improvement by translating complex business and operational modelling into an actionable plan that defines business

process, organisational and technology solutions with project timelines

  • Identifies opportunities, challenges and synergies across other business units\entities and sets improvement targets based on best in class benchmarking that drives value for our clients.
  • People Management
  • Lead a virtual program team creating a highperformance standard
  • Change and stakeholder mgmt. to drive change in the organization

Key Interactions

  • Internal (Who do you interact with within *Client Name*) External (Who do you interact with outside *Client Name*)
  • TAX and Advisory SL leaders
  • Engagement Partners
  • GMS Function Leaders Suppliers and Contractors.

Behavioural Skills, Knowledge, Experience and other details:


Educational Qualification:


  • Graduate (at minimum),
  • Experience: 10+ years of experience in a transformation, managed service delivery or largescale program mgmt. role. Have hands on exposure to professional and managed services delivery comprising mix of Consulting (cyber security / financial crime prevention), Tax, Assurance, People advisory services
  • Applied ITIL framework for operational services definition and build
  • Automation and data operations experience.

Skills

  • Project management
  • Change management
  • Strong analytical and process thinking
  • Consultative approach
  • Stakeholder mgmt.
  • Team and business leadership
  • Technology understanding (automation, RPA, AI)
  • Strong communications

EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.