Admin Assistant - Kolkata, India - Kare prosthetics and orthotics

Kare prosthetics and orthotics

Verified Company

Kolkata, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Primary responsibilities:

1.

Data entry and Reporting:

Update Master database in Google Sheets on daily basis
Update Prosthetic and Orthotic patient data on daily basis in google sheets. This need to be done for all unregistered patient charts in PPL (Potential Patients List).
Inventory sheets filled up by clinician needs to be sent to logistics (Anil) by 12pm every Monday.

2.

Customer Care:

Attend phone calls and assist patients with their admin related queries and scheduling
Forwarding Phone calls between departments
Confirm Bangalore Clinic patient's appointments one day before the scheduled appointment by 5.30 PM.
Confirm Mahaveer Jain patient's appointments one day before the scheduled appointment by 5.30 PM.
Inspect rooms before seating the patients and have it arranged if needed.
Getting patient registered and handing paperwork to practitioner after seating the patient.
Arranging tea, coffee, food, birthday cakes, office party etc for patients/staff as per necessity with help of office boy.
Booking cabs for patients.
Patients counselling where local language is required.
Keep checking WhatsApp messages on official phone every 15 minutes and respond immediately to help with proper and timely communication.

3.

Patients related paperwork:

Pull out patients charts before 6.00pm from folders according to the next day schedule
Verify and scan patient's chart after paperwork is handed by practitioner
Ordering of components/devices to C Fab and External vendors 6.00pm on daily basis
Send scanned copy of work order form to C-Fab by 6.00pm on daily basis
Send xerox copy of work orders along with Casts to C-Fab on daily basis
Quotations for Mahaveer Jain patients
Filing of all completed charts before 6pm on daily basis
Maintaining customer feedback form

4.

Logistics and Office maintenance:

Update courier workflow sheet on daily basis
Update CFAB workflow sheet on daily basis and share it in clinician's WhatsApp group.
Courier bookings (local & International)
Track patient's orders & couriers as and when required.
Courier receiving, opening and forwarding to concerned people after matching the shipment with the packing list/challan
Make sure that all electrical outputs are switched off, windows & shades are closed and garbage is thrown out before leaving office.
Manage office boys as per things to do list

Salary:
₹20, ₹30,000.00 per month

Benefits: