Csr (Customer Service Representative) - Pune, India - Tech Mahindra

Tech Mahindra
Tech Mahindra
Verified Company
Pune, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles and Responsibilities:


  • Resolving device issues using troubleshooting techniques and providing clear and concise information.
  • Reviewing account information and answering questions about billing or services.
  • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
  • Experience resolving customer issues, billing, and/or handling product Q&A.
  • Interest in learning new technologies.
  • Experience promoting and/or selling products and services.
  • Demonstrated communication skills.
  • The clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

  • Cab Facility both ways [ Pick up and drop within Transport radius]
  • Immense Growth Opportunities

Salary:
₹25, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Night shift

Work Location:
One location


Speak with the employer
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