Tellecaller - Punjabi Bagh - Delhi, India - Mother's Pride Pre School
Description
Admission Counsellor (Telecaller)
Responsibilities-
Handle Inbound Calls:
- Answer incoming calls from parents and other callers.
- Provide information about the preschool's programs, curriculum, admission process, and facilities.
- Address inquiries and concerns effectively, ensuring a positive and informative interaction.
Make Outbound Calls:
- Proactively reach out to prospective parents to provide information about the preschool and encourage them to visit for a tour or open house.
- Conduct followup calls with existing parents for feedback and to ensure satisfaction.
Appointment Scheduling:
- Schedule appointments for school tours, parentteacher meetings, and other events.
- Coordinate with the relevant staff to ensure smooth scheduling and execution of appointments.
Maintain Database:
- Update and maintain an accurate database of contacts, including parents' contact information, inquiries, and followup status.
- Keep records of calls and note relevant information for future reference.
Handle Queries and Concerns:
- Address and resolve parents' queries and concerns promptly.
- Escalate complex issues to the relevant department or higher authorities when necessary.
Salary:
₹15, ₹20,000.00 per month
Schedule:
- Morning shift
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