Customer Service Executive-consumer Durables-bnpl - Mumbai, India - Kotak Mahindra

Kotak Mahindra
Kotak Mahindra
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Manage the call center operations for our B2B and B2C products.
  • Manage Client and Merchant Escalations work with relevant units internal and external to resolve issues raised and ensure quality delivered across Call center services.
  • Evaluate and Analyze performance against call center metrics
**Professional Skills: - Should be a Go Getter

  • Should articulate and communicate with clarity
  • Should be an excellent team player
  • Should be capable of multitasking
  • Should have the ability to interact at all levels
  • Adequate knowledge to operate in MS Office
  • Must have typing speed of atleast 2530 wpm
**Educational Qualification: - Post Graduate in any field, Proficiency in MS Office/ MS excel / SQL

  • Language Proficiency in English, Hindi Compulsory
**Work Experience: - Up to 2 years or above of experience in Customer Service Industry, NBFC, Banking, Fintech, preferably Call Centre experience

  • Knowledge financial services preferred but not essential
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