Customer Support Associate - Noida, India - wishbag online pvt ltd
Description
Managing a team of representatives offering customer support.- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Noida,
Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma (preferred)
Experience:
- total work: 1 year (preferred)
Language:
- English (required)
- Hindi (required)
Work Location:
In person
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