Guest Relation Executive - New Town, Kolkata, West Bengal, India - The Vedic Village Spa Resort

The Vedic Village Spa Resort

Verified Company

New Town, Kolkata, West Bengal, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Welcoming guests in a friendly and professional way

Handle all keys, mail, messages and any other items for guest as requested.
Take reservation at the counter when reservation department is closed.
Check out guests courteously and accurately.
Assign rooms and prepare keys/folders for all arriving guests and groups.
Maintain good guest relations with inhouse guests at all times.
Post all charges without delay and update the folios.
Courteous and hospitable attitude at all times.
Be familiar with all room types and rates in the hotel and their availability status; upsell whenever possible.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel.
Maintain a wellgroomed appearance and a tidy work area.
Keep Personal Grooming at the highest standard.
Perform all other duties assigned by the Manager.
Ability to listen and respond to Guest needs
Excellent interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Addressing and escalating Guest complaints
Providing information about facilities, programs and other services
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address Guest complaints and escalate to Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards