Customer Care Executive - Bengaluru, India - Unboxed Research

Unboxed Research
Unboxed Research
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description

Roles and Responsibilities
Resolving customer complaints brought to your attention.

Calling customers who order on website for confirmation of orders placed.

Conducting customer satisfaction surveys on products purchased.

Dealing with customer issues and churning out an easy-to-follow solution.

Informing customers of upcoming promotions or offers or launches

Interacting with customers to ensure they have a desirable and shareable experience

A bachelor's degree in any stream

A minimum of 1 years' experience in voice-based calls, freshers are also welcome.

Good customer service and phone etiquette skills

Must be good in follow up and interpersonal skills.

Should have a pleasing ability to communicate.

Good understanding of English and Hindi.

Should be well versed in Microsoft Excel.


Job Types:
Full-time, Regular / Permanent


Salary:
₹20, ₹35,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Fixed shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your current CTC/Annum( in Lakhs)
  • What is your notice period with your current employer if any

Education:


  • Bachelor's (preferred)

Experience:


  • Telemarketing: 1 year (required)
  • Outbound voice: 1 year (required)
  • Customer service: 1 year (required)

Language:


  • Hindi (required)
  • English (required)

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