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    Customer Relationship Management Executive - bangalore, India - Eleanor Technologies Pvt Ltd

    Eleanor Technologies Pvt Ltd
    Eleanor Technologies Pvt Ltd bangalore, India

    1 week ago

    Default job background
    Description

    Eleanor Technologies was primarily started by a group of Individuals with a lot of enthusiasm to succeed in the field of Business Process Outsourcing. With an aim to work for NGO's and work towards the goal to help out the needy people in Bangalore. We are a key domestic BPO solution company in Bangalore offering business process outsourcing services for NGO's. We deliver excellence to our clients.

    The Role

    This is a full-time on-site role for a Customer Relationship Management Executive. The Customer Relationship Management Executive will be responsible for managing client relationships, ensuring customer satisfaction, providing excellent customer experience, analyzing customer feedback, and driving sales growth.

    You will be responsible for :

    • Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
    • Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
    • Ensuring the correctness of customer data and manage any data cleansing activities.
    • Continually testing and refining campaigns to gain insight and maximise usage and uptake.
    • Providing support on any requests or issues pertaining to CRM.

    Ideal Profile

    • You have at least 1 year experience within a CRM Manager role, ideally within the the Not for profit Sector industry.
    • You are a strong networker & relationship builder
    • You are highly goal driven and work well in fast paced environments
    • You are a strong team player who can manage multiple stakeholders

    What's on Offer?

    • Role involving team management opportunities
    • Attractive compensation package
    • Opening within a company with a solid track record of success
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