Crm Tele Counsellor - Faridabad, India - Manav Rachna Educational Institutions

Manav Rachna Educational Institutions Faridabad, India

5 days ago

Full time

Description

Key Responsibilities:
Inbound and

Outbound Calls:

Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.

Information and Guidance:

Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.

Application Assistance:
Guide prospective students through the application process, ensuring they understand all requirements and deadlines.

Database Management:
Maintain accurate records of all interactions and inquiries in the center's CRM system.

Follow-Up:
Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns

Problem Resolution:
Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.

Adherence to Policies:
Ensure compliance with university policies and guidelines, including data protection and confidentiality.

Product Knowledge:
Stay informed about current online degree programs, admissions policies, and changes in university offerings.

Qualifications:
Masters degree is preferred Prior experience in a call center or customer service role is a plus.

Strong communication skills, both verbal and written.

Excellent interpersonal skills and a friendly, professional demeanor MS Office suite skills and familiarity with CRM software.

Knowledge of online degree programs and the higher education industry is a plus.

Ability to work in a fast-paced and target-driven environment.

Location - Faridabad

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