Chat Process Executive - Noida, India - Digininja Private Limited
Description
We are currently seeking a Chat Process Executive to join our team and assist our client in providing customer service through online chat support.
As a Chat Process Executive, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through efficient and effective communication.
Key Responsibilities:
- Provide prompt, courteous, and efficient chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our client by understanding their products/services and providing accurate information to customers.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
Requirements:
- Minimum high school diploma or equivalent.
- Excellent written and verbal communication skills in English are compulsory.
- Ability to empathize with customers and provide excellent customer service.
- Comfortable using chat support software and multitasking between multiple chat windows.
- Strong problemsolving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.
Note:
This is a 6 days working job.
Salary:
₹17, ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Rotational shift
Application Question(s):
- Available to join in how many days?
Education:
- Bachelor's (preferred)
Experience:
- Live chat: 1 year (preferred)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Work Location:
In person
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