Intern, Digital Products - Bengaluru, India - WeWork India Management

WeWork India Management

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About us

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work.

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017.

Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune.

Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow's world of work.

WeWork India's latest brand campaign 'Great Inspires Great', showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world.

WeWork's products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country's leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings.

You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.

We are looking for someone to join asap for a period of 6 months.

About the role:

Responsibilities:

Act as a consultant for the accounts who have purchased virtual office subscriptions with us and help them troubleshoot basic GST rejection queries, tech related issues and provide possible solutions for them.
Gain trust with our customers.
Ensure all the support queries received from all our support channels are monitored and assist in resolving them.
If there are any operational issues at the building level, work with the community teams to address the bottlenecks.
Assist in closing the Business address leads reaching out via the support medium and ensure all their queries are resolved timely.
Collaborate with crossfunctional teams to streamline and monitor escalations of tickets.
Follow the standard operating procedures and best practices, receive general direction and guidance, and contribute to projects and initiatives.

Qualifications & Attributes:

Bachelor's degree
12 years relevant experience of managing Customer Support
Ability to work successfully and effectively across different crossfunctional teams
Customer first orientation/ attitude
Excel understanding of data and Excel (basic formulas)
Strong work ethic is a must, highly results oriented
Excellent interpersonal skills, strong communication skills and must be highly organized
Ability to work well in a fastpaced environment
Attention to detail and ability to deal with ambiguity.

Equal Opportunity Employer
WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members.

Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members.

As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.