An'yst, Trade Ops - Mumbai, India - Standard Chartered

Standard Chartered

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Operations

Primary Location:
Asia-India-Mumbai

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 08/Mar/2023, 9:43:19 PM

Unposting Date:
Ongoing

RESPONSIBILITIES

Strategy
Responsible for monitoring operational & customer service related activities of the CPC.

Ensure adherence to reporting schedules & escalate matters to superiors for advice
To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
Assist Managers in monitoring all transactions to ensure obligations/payments duly met.

Business

To monitor the daytoday processing & customer service activities related to CPC with the primary purpose of meeting service standards.
To resolve customer queries/complaints, service related issues
Monitoring all transactions to ensure obligations/payments duly met.
Maintain data and statistics on performance of the team related to business standards, customer information etc.

Processes

To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
To ensure strict compliance of internal procedures in line with the standards laid down as per DOI

People & Talent

Organization of work flow to achieve maximum productivity
Regular monitoring of the performance of the team & improve efficiency.
Develop, train, motivate and educate staff and enhance morale of staff

Risk Management

Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
Ensure proper functioning of daytoday controls, periodic monitoring activities and timely resolution of risk issues.
Comply with internal operating procedures & Key Control Standards
To act in complete compliance with the Bank's data confidentiality policy at all times

Governance

To ensure compliance of all internal procedures, operational controls and regulatory requirements.
Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
Ensure strict compliance of Group Sanctions Procedures
Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
Ensure no operating losses.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key stakeholders

Internal

CB, CIB, BB, SME, FI, Treasury
IT, Technology
Other Trade CPCs
CSG/CMS

External

Customers
Personnel in RBI and other regulatory bodies (if required)
Statutory/External auditors
Counterparts in other banks
Archival vendor
Other Vendors
GBS

QUALIFICATIONS

Graduation/PG

ROLE SPECIFIC TECHNICAL COMPETENCIES

MS Office/Excel
Business-Market Knowledge

Business

Product and Processes
Regulatory Guidelines

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
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Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build