Customer Relations Executive - Bhandup West, Mumbai, Maharashtra, India - PerfectRecruit Services

PerfectRecruit Services
PerfectRecruit Services
Verified Company
Bhandup West, Mumbai, Maharashtra, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Summary:


The Customer Relations Executive (Sales Support) plays a pivotal role in ensuring excellent customer service and satisfaction throughout the sales process.

They assist customers in understanding products/services, resolving inquiries, and facilitating smooth transactions.


Key Responsibilities:

Customer Assistance:
Provide product/service information, pricing details, and delivery timelines.

Address customer concerns and complaints professionally and efficiently.


Sales Support:
Assist sales representatives in generating leads, prospecting, and closing sales.

Prepare sales quotations, proposals, and contracts as per customer requirements.

Coordinate with internal departments to ensure timely order processing and delivery.


Relationship Management:
Build and maintain positive relationships with customers to foster loyalty and repeat business.

Follow up with customers post-sale to ensure satisfaction and address any issues.

Identify opportunities for upselling or cross-selling additional products/services.


Administrative Tasks:
Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.

Generate sales reports, performance metrics, and forecasts as needed.

Assist in organizing sales events, promotions, and marketing campaigns.


Training and Support:
Train new sales staff on customer service protocols, product knowledge, and sales processes.

Provide ongoing support and guidance to sales team members as needed.


Requirements:

Proven experience in customer service or sales support role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.


Pay:
₹25, ₹35,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (required)

Language:


  • English (required)

Work Location:
In person

Expected Start Date: 15/05/2024
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