Customer Support Executive - Noida, India - wishbag online pvt ltd
Description
Managing the customer support department's day-to-day functions.- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department.
Job Types:
Full-time, Permanent
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Experience:
- Customer support: 1 year (required)
Work Location:
In person
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