Quality Assurance Administrator - Hyderabad, India - WELLS FARGO BANK

WELLS FARGO BANK

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About this role:

Wells Fargo is seeking a Quality Assurance Administrator...

In this role, you will:

Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Evaluate the accuracy of transaction processing
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Provide information and assist in the feedback and education to staff

-
Required Qualifications
2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of

the following:
work experience, training, military experience, education

Required Qualifications, International:

Experience in Quality Assurance, or equivalent demonstrated through one or a combination

of the following:
work experience, training, military experience, education

Desired Qualifications:

Basic knowledge and understanding of bank regulations/compliance, policies, processes and

- procedures

Quality-Oriented and Demonstrates a highlevel of attention to detail
Ability to meet deadlines
Degree in Business or related discipline
Demonstrates a high degree of reliability, integrity, and trustworthiness
Can adapt to a changing environment and circumstances
Exhibits a commitment to the company

-
Job Expectations:

Benefits:

Information about Wells Fargo's International employee benefits

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome

origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals

with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by

applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk

mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the

success of our customers and company. They are accountable for execution of all applicable risk

programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes

effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling

risk and compliance obligations, timely and effective escalation, and remediation of issues, and making

sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and

escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite

and all risk and compliance program requirements.

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or status as a protected veteran.

minorities. Accommodation for applicants with disabilities is available upon request in connection with the

recruitment process.

We Value Diversity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.