Process Associate - Hyderabad, Telangana, India - Genpact
Description
_With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._
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_Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
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_Welcome to the relentless pursuit of better._
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_ We're looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment._
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_ Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment_
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_ Responsibilities_:
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_Provide resolution to maintain standards of quality_
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_Review content and provide resolution based on prescribed guidelines_
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_Recognize trends and patterns and raise issues timely_
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_Provide insights to help improve the support to the users_
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_Maintain a thorough understanding of process and policies_
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_Provide excellent customer service to our customers_
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_Qualifications we seek in you_:
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_ Minimum qualifications_
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_Any Graduate (PG an added advantage)_
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_Freshers are eligible_
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_Fluent in Read/Write in English & Urdu Language_
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_ Preferred qualifications_
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_Effective probing skills and analyzing / understanding skills_
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_Problem solving skills with customer centric approach_
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_Must be able to work on a flexible schedule (including weekend shift work)_
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_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _
_Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit _
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Job_**_Process Associate_
_ Primary Location__India-Hyderabad_
_ Schedule__Full-time_
_ Education Level__Bachelor's / Graduation / Equivalent_
_ Job Posting__Jan 23, 2024, 10:22:54 AM_
_ Unposting Date__Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_
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