Customer Support Associate - Bengaluru, India - Zolostays Property Solutions
Description
About the Role / Responsibilities:
The role of the Customer Delight Trainee would encompass the following:
- Handling grievances and customer escalations, understand their problems and getting them solved.
- Insights and Analysis: Use tools to analyse customer data and provide insights on grievance response times, trends, requirements etc.
- Crossteam Interactions: Interact with the concerned teams to ensure allgrievances are addressed within SLAs, and future instances of the same kind of grievances are minimized. Desired Experience/ Background
- Good Communication
- English & Hindi is Mandatory
- Good Problem Solving skills
- Rotational Shifts
- Location: Bangalore, Karnataka, India
Salary:
₹21, ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Customer support: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
Application Deadline: 16/01/2023
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