Tele Caller Executive - Mumbai, India - Morpheus Consulting
Description
Job Responsibilities:
- Make calls on the existing database as received from Channel Partners, Direct data.
- Maintain a count of calls as instructed by the immediate reporting manager.
- Sensitize the potential clients on the latest/upcoming projects.
- Ensure to follow the assigned script for all the client interactions.
- Answer all the client questions about the projects and the company.
- Ask questions to understand customer requirements at best.
- Handle first level grievances to maintain the company's goodwill.
- Collect references from the clients to enhance the existing database.
- Make a valid estimate of the status of the client (hot, warm, cold) and apprise the sales team accordingly.
- Direct the prospects to the sales team.
- Maintain consistent follow up with clients and fix Inbound and Outbound meetings.
- Maintains quality service by following organization standards.
- Enter and update client information in the lead management system.
- Ensure consistent data update and backup is maintained.
- Keep records of calls and sales and note all the pertinent information.
- Maintain operations and data management by following the latest policies and procedures.
Internal:
- Co-ordination with Sales Managers on a day-to-day basis.
External:
- Prospective Clients
Key Skills:
Key Skills:
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Ability to learn about products and services and describe/explain them to prospects.
- Ability to coordinate in a seamless way, internally as well as externally for business closures.
Mandatory:
- Excellent communication and interpersonal skills.
- Tele-caller or other sales/customer service role experience is mandatory
Industry:
Real Estate preferred
Gender:
Female
Experience: - 2 years' experience as a Tele-caller or other sales/customer service role.
Job Location:
Mumbai
Working Days: 6 Days
Salary:
₹25, ₹30,000.00 per month
Schedule:
- Day shift
Speak with the employer
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