Associate - Operations Support (Games) - Mumbai, India - Apertum Online Pvt Ltd

Apertum Online Pvt Ltd

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Associate - Operations Support - Job Description

About Apertum Online - Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Key Responsibilities

Gaming Operations / Games Operations
Handling day to day backend operations including query resolution, content management and escalations
Problem Solving & Analytical Skills
Marketing Exposure
BackOffice Configuration
Promotions Campaign Creations
Branding
Monitoring and managing Customer Service operations for one or more countries (currently 4)
Analyse the Customer Service processes and help identify areas of performance improvements
Escalations to Technology team, Trading and Payment providers as required
To execute daily & monthly payment review and provide reports if needed
Website content management including banners and comments filtering

Skills and Qualification Requirements

Fluent in written and spoken English
Strong Excel / Google Spreadsheet skills
2+ years of general experience in Online Gaming company or E Commerce
2+ years of ops support experience in gaming and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
Should be flexible to work in night shifts and weekends on rotation basis

Salary:
From ₹23,899.26 per year

Benefits: