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Vip Support - Chennai, Tamil Nadu, India - Acute Informatics Pvt. Ltd

Acute Informatics Pvt. Ltd

Verified Company

Chennai, Tamil Nadu, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Good communication skills with Min of 3 of experience in Desktop Support Role

Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
Knowledge on SCCM, Antivirus, Encryption Software
Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
Must have worked in any IT ticketing tool and know about ticket priorities and SLA
Focus on building good working relationships within the team and other Resolution Groups
Remain well versed in help desk policies, procedures, standards and documentation
All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Job Types:
Full-time, Part-time, Permanent, Temporary

Day range: