Intern- It - Mumbai, Maharashtra, India - Azelis

Azelis
Azelis
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Main accountabilities

The Support Engineer IT ServiceDesk ensures the following accountabilities:

  • Execute the daily operations of first line IT support, according to procedures and work instructions for support activities
  • Ensure overall service quality and service levels can be measured by making sure a ticket of every support intervention is available.
  • Actively support our business by providing first line IT support:
  • Front-office activities (call, chat,) including analysis, resolution and clear communication to end-users
  • Resolve standard requests such as password resets, configuration of access rights to IT systems,
  • Deliver basic functional support on business systems such as O365, ERP, CRM, BI,..
  • Investigate and analyse correlation between individual issues in order to assure correct urgency, impact and associated coordination is established
  • Troubleshoot complex issues prior to handover to 2nd line support
  • Continuously improve the IT service delivery in close collaboration with the corporate IT Service Coordinator both in terms of optimizing the end2end support processes as optimizing the tooling
  • Proactively develop and promote enduser documentation or selfservice options towards endusers
  • You are the ambassador of a larger IT community
More jobs from Azelis
See all jobs of Azelis