Call Center Executive - Pune, India - Jivika Healthcare

Jivika Healthcare
Jivika Healthcare
Verified Company
Pune, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Call Center Executive

Experience:
2 -5 years


Employment Type:
Full time, Permanent
(Work From Office)

Location:
Baner, Pune


Qualifying Criteria:


  • Should have prior experience in healthcaredomain in BPO's or KPO's
  • High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools
  • Should have team handling and training experience
  • Excellent communication skills in English and Marathi

Who Do We Look For?

  • Establish Call Centre Best Practices
  • Reporting and data analysis using existing Software data
  • QC audit reports on a daily basis
  • Develop process based Modules for training and management
  • Evaluating the current process and suggesting changes in the software for better call handling
  • Constantly updating and revising the CCE scripts for calls as per indicated changes from the division
  • Define protocols for patient complaint resolution and monitor closely
  • Help IT department in making / identifying software to monitor trend analysis of patient complaints
  • Answer incoming calls from customers
  • Assist customers with requests for information, complaints, making appointments, and resolving issues
  • Manage inbound and/or outbound calls
- respond to escalations

  • Handle customer engagement
  • Identify customer needs, answer questions and solve problems
About Jivika Healthcare


Headquartered in Pune, Maharashtra, Jivika has a dedicated team operating from 6 states within India - Maharashtra, Tamil Nadu, Karnataka, Jharkhand, and Meghalaya.

Social
Impact Driven Enterprise - Jivika introduced its 1st service innovation VaccineOnWheels in
201- India's 1st Doctor based Mobile Vaccination Clinic followed by two innovations:
ChemoAtHome & HealthcareOnWheels.

Transforming India's Healthcare Ecosystem

Our Founder - Jignesh Patel's vision is to take healthcare services near the community by building an affordable, equitable, and quality mobile healthcare ecosystem for the under
- served within urban and rural India. Our mission is to serve 25 million by 2025.


Salary:
Up to ₹250,000.00 per year


Benefits:


  • Health insurance
  • Leave encashment
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • How many years of work experience do you have with Sales?
  • Have you onboarded the Oncology Doctors and Hospitals?

Experience:

- total work: 7 years (required)


Speak with the employer
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