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Hyderabad

    Principal Engineer DBA - Hyderabad, India - Oracle

    Oracle
    oracle background
    Regular Employee
    Description

    Senior Oracle Database Administrator responsible for supporting Global customers on cloud and non-cloud/on-premise platforms and catered through services like AMR, AM4HC, MCS.
    Job description displayed in the job posting
    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues.

    Career Level -

    Career Level -

    Responsible for 24/7 support of Oracle production database services to ensure the highest standards of availability, resilience, integrity, security and performance required by the business systems in on-premise / Oracle Cloud or
    Providing end to end Life Cycle management support for Oracle Database (Installation, Migration, Upgradation, Patching, Backup & Recovery, High Availability and Disaster Recovery Solution with RAC)
    Manage Oracle Engineered Systems (Exadata, Super Cluster, Oracle Database Appliances etc)
    To manage and resolve Service Requests logged by customers (internal and external) on Oracle Database products and contribute to proactive support activities according to product support strategy and model
    Owning and resolving problems and managing customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standards
    Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools,
    Create a RCA document after analyzing/fixing the issues
    Contributing to Knowledge Management content creation and maintenance
    Operating within Oracle business processes and procedures
    Respond and resolve customer issues within Key Performance Indicator targets
    Maintaining product expertise within the team
    Developing and maintaining expertise around Oracle Database and OCI
    Maintain an up-to-date and in-depth knowledge of new Oracle Database release

    SKILLS & COMPETENCIES:
    10+ Years of Strong Oracle Database Administration experience maintaining high availability of databases for global operation using Oracle RAC and Data Guard/Standby databases
    Experience of managing multiple RDBMS on large systems
    Deep understanding of Oracle Architecture, RAC, Grid Infrastructure(CRS,ASM), RMAN, Data Guard/Physical Standby
    Should have performed multiple Patching cycles (one off patch, PSU Patches) of Grid Infrastructure and Database
    Should have performed Major Database Upgrades
    Solid Experience in Backup and Recovery
    Strong Experience in Database Performance Tuning
    Hands on experience of Oracle Database Migration
    Hands on experience on Oracle Enterprise Manager
    Working Knowledge of Exadata would be an advantage
    Oracle Certification, preferably OCP would be an advantage
    Experience of working on Cloud (Oracle Cloud Infrastructure (OCI), AWS, Azure) would be an advantage
    Working knowledge in OCI/IAAS would be an advantage

    Personal competencies:
    Desire to learn, or expand knowledge, about Oracle Database and Exadata products
    Customer focus
    Structured Problem Recognition and Resolution
    Experience of contributing to a shared knowledge base
    Experience of Support level work, like resolving customer problems and managing customer expectations, and issues.
    Very Good Communication
    Planning and organising
    Working globally
    Quality
    Team Working, Flexibility and Results oriented
    Working in 24x7 shifts

    Diversity and Inclusion:

    An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

    In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation.

    Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

    At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions.

    That's why we're committed to crafting a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're encouraged to go beyond what's been done before.

    Qualifications displayed in the job posting Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

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