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Manoj Menon

Manoj Menon

Operations and Service Delivery Manager

Technology / Internet

Hyderabad, Hyderabad

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About Manoj Menon:

A dynamic and result oriented Project Manager in building high performing Technical Teams with strong focus on customer-centric delivery with high quality and compliance standards in delivering Microsoft Enterprise Cloud Infrastructure Services (CIS).

An ITIL and Prince 2 Practitioner proficient in managing the entire spectrum of IT Service Management including Operations and Service Delivery, Stake Holder Management, Customer Service Excellence, Quality & Compliance, People & Performance Management and P&L of Delivery Unit with rich cross-functional experience of 18+ years.

Experience

  • Managing day to day Delivery and Operational activities (BAU) of Microsoft M365 Enterprise Premier Global Technical Support Team by leading a Global Team of 170 heads comprising of Operations Managers, Duty Managers, Tech Leads, Level 1 Support Engineers, Escalation Engineers, and Quality Analysts.
  • Principal responsibilities include Operation and Service Delivery Management, Client Management, Customer Delivery Experience, People and Performance management, Escalations Management and P&L of the business operations.

Education

Bachelor of Science - Physics

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