Product Owner, Contact Center Common Capabilities - Bengaluru, Karnataka, India - BAXTER

BAXTER

Verified Company

Bengaluru, Karnataka, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Us

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function—into one that will strengthen partnerships and enable smarter, more efficient and connected business processes.

In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working.

Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives.

Together, we can build upon Baxter's rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

Title:
Product Owner, Contact Center Common Capabilities

Location:
Bangalore

Your Role

The Product Owner is responsible for defining and supporting the building of valuable, feasible, viable, and usable products that meet customer needs over lifecycle of the product.

The PO will define the product roadmap for specific products within the Commercial Technology. The PO works directly with customers and Product Owners to understand and communicate their needs.

POs work closely with business Product Managers (PMs), Business Relationship Managers (BRMs), stakeholders and SMEs from different regions/countries to define how technology can enable business processes, drive business value and KPI improvement.

What you'll be doing

Strategic Planning: Work collaboratively with PMs and BRMs to set plans and goals for their product and for their teams, constantly communicate and build consensus to meet the established outcomes.
Plan how the product will be implemented to what user population on what timeframe so that the PM can think about the correct features to meet those targets
Employ design thinking methodology and tools to research business and customer needs to understand the user persona and define and design intuitive and advantageous solutions based on usercentric empathy.
Prototype, Prepare Flow diagrams, use case documents, story maps, mockups to help visualize and describe the process
Identify Potential Technology Options and IT Cost Assessment for Global Product
Plan how the product will be implemented to what user population on what timeframe so that the PM can think about the correct features to meet those targets
Define features and continuously prioritize to identify the right initiatives to focus on and add to the product roadmap when limited resources exist to ensure there is a constant flow of work.
Play a lead role in process governance with the goal to harmonize processes and the underlying system solution, globally.
Innovate: research, prototype and drive the development and adoption of next generation technologies and business practices
Champion change: promote and drive the change and new ways of working.
Maintain the team backlog
With input from System Architect/Engineering and other stakeholders, the PO has the primary responsibility for building, editing, and maintaining the team backlog. Consisting mostly of user stories, it also includes defects and enablers. Backlog items are prioritized based on user value, time, and other dependencies.

Iteration Planning

The PO reviews and reprioritizes the backlog as part of the prep work for Iteration Planning, including coordination of dependencies with other POs. During the iteration planning meeting, the PO communicates story detail and priorities and ensures the team aligns and agrees on a final iteration plan.
Work with the technical architects and engineers to define technical solutions and enablers in line with functional and nonfunctional requirements and the process flows defined.
Integrate upcoming enabler work such as architectural and nonfunctional requirements: data privacy considerations, security, regulator