Csm - Pune, India - Team Engine

Team Engine
Team Engine
Verified Company
Pune, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**Designation:

  • CSM-Client Success Manager****Experience:
  • 13 Years****Location:
  • Pune/Remote**
    About the Role:


A Customer Success Manager is a strategic and supportive partner for your customers at every stage of the buying process.

They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.


What you will be Handling:
-

  • Work with clients to understand the overall existing workflow
  • Document the existing workflow and martech capabilities.
  • Identify key questions and recommend analysis
  • Create the revised workflow and martech recommendations.
  • Work with clients to implement the initiatives
  • Maintain digital dashboard of several different accounts.
  • Monitor key online marketing metrics to track success.
  • Collaborate with agencies and other vendor partners

What will you bring along:
-
-


Key Credentials:
-

  • Bachelor's degree
  • MBA
- equivalent experience in customer support/success, sales, business development or account management.

  • Communication, customer service, reading and writing, leadership, data and analytics.
-
Key Expertise:

  • 1-3 Years of experience in Digital Marketing & Client handling
  • Good experience in Google Analytics, Google Ads, social media.

Salary:
Up to ₹800,000.00 per year


Schedule:

  • Day shift

Application Question(s):

  • What is your expected CTC?
  • Tentative date of joining with us, if you get selected?

Experience:


  • CSM: 1 year (preferred)
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