Customer Service Representative/administrative - Mumbai, India - UJustCreate Services Pvt Ltd

UJustCreate Services Pvt Ltd
UJustCreate Services Pvt Ltd
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job Summary


The client provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions.

As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced.

Job Responsibilities

  • Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other nonclinical inquiries.
.Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account.

  • Creates patient activities as a reminder for the following tasks including but not limited to followup calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.
Connects patients with doctors/pharmacists for counseling and clinical inquiries as required.

  • Escalates calls to clinicians, insurance verification teams, specialized teams as required.
  • Integrity to follow HIPAA guidelines

Job Types:
Full-time, Regular / Permanent


Salary:
₹10, ₹34,378.18 per month


Schedule:

  • US shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)
  • Hindi (preferred)

Work Location:
In person

Application Deadline: 31/08/2023
More jobs from UJustCreate Services Pvt Ltd
See all jobs of UJustCreate Services Pvt Ltd